Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ACMGAS202 Mapping and Delivery Guide
Participate in workplace communications

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ACMGAS202 - Participate in workplace communications
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to participate in workplace communications in an animal care and management environment.This unit applies to new entrants to the animal care and management industry. Animal care may occur in a wide variety of workplaces, including retail pet stores, kennels and catteries, shelters, veterinary practices, zoos, animal research facilities and others. The unit applies to individuals who work under general supervision and exercise limited autonomy with some accountability for their own work. They undertake defined activities and work in a structured context.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Follow routine instructions
  • Listen to and interpret spoken instructions
  • Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received
  • Ask supervisor for clarification when required
       
Element: Obtain and provide information in response to workplace requirements
  • Obtain specific information from the relevant source
  • Interpret information
  • Provide information clearly and precisely in written or verbal format as required
  • Ensure all personal interaction is courteous, and enquiries are clear and concise
  • Store information following organisational procedures
       
Element: Complete relevant work-related documents
  • Complete work-related documents accurately
  • Record workplace data on manual or electronic forms and documents
  • Use basic mathematical processes for routine workplace calculations
  • Check information on forms and documents and correct errors
  • Report work progress to supervisor
       
Element: Participate in workplace meetings and discussions
  • Attend team meetings on time
  • Express opinions clearly and listen to opinions of others without interruption
  • Ensure input to meetings and discussions is consistent with the purpose and established protocols
  • Interact courteously with colleagues and clients
  • Ask questions about workplace procedures and issues as required
  • Interpret and implement outcomes of meetings and discussions in line with job role
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Listen to and interpret spoken instructions 
Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received 
Ask supervisor for clarification when required 
Obtain specific information from the relevant source 
Interpret information 
Provide information clearly and precisely in written or verbal format as required 
Ensure all personal interaction is courteous, and enquiries are clear and concise 
Store information following organisational procedures 
Complete work-related documents accurately 
Record workplace data on manual or electronic forms and documents 
Use basic mathematical processes for routine workplace calculations 
Check information on forms and documents and correct errors 
Report work progress to supervisor 
Attend team meetings on time 
Express opinions clearly and listen to opinions of others without interruption 
Ensure input to meetings and discussions is consistent with the purpose and established protocols 
Interact courteously with colleagues and clients 
Ask questions about workplace procedures and issues as required 
Interpret and implement outcomes of meetings and discussions in line with job role 

Forms

Assessment Cover Sheet

ACMGAS202 - Participate in workplace communications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ACMGAS202 - Participate in workplace communications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: